Contact information

Contact Information

Tailvaro is an online pet-products retailer operated from Campos do Jordão, São Paulo, Brazil, serving customers in the United States through tailvaro.com.

For customer support, order questions, shipping updates, returns, refunds, cancellations, product assistance, or other inquiries, please contact us using the information below.

Business Information

Store name: Tailvaro

Business address:
Rua Friburgo, 195
Villa Nova Suíça, Casa
Campos do Jordão, São Paulo 12470-451
Brazil

Customer Support

Email: support@tailvaro.com

Phone / WhatsApp: +55 12 93300-4435

Website: tailvaro.com

Fulfillment Information

Tailvaro is operated from Brazil.

Our current products are fulfilled through third-party fulfillment partners, including Zendrop, and are shipped from fulfillment facilities located in the United States.

Return destinations may vary depending on the product and fulfillment location.

Do not send a return to our business address unless Tailvaro support has first authorized the return and provided the correct return instructions.

Support Requests

When contacting us about an existing order, please include your order number whenever possible.

We may also request photos, videos, tracking information, or other relevant details when reviewing damaged, defective, incorrect, incomplete, or missing orders.