Terms of service
Last updated: October 31, 2026
Terms of Service
These Terms of Service govern your use of tailvaro.com and purchases made through the Tailvaro online store.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service and the policies published on our website.
1. About Tailvaro
Tailvaro is an online pet-products retailer operated from Campos do Jordão, São Paulo, Brazil, serving customers in the United States.
Business address:
Rua Friburgo, 195
Villa Nova Suíça, Casa
Campos do Jordão, São Paulo 12470-451
Brazil
Email: support@tailvaro.com
Phone / WhatsApp: +55 12 93300-4435
2. Ecommerce Platform
Tailvaro operates its online store using Shopify.
Shopify provides ecommerce infrastructure, including website hosting, checkout functionality, customer-account tools, and other technical services.
Purchases made through tailvaro.com are transactions between the customer and Tailvaro, subject to these Terms and our published policies.
3. Products
We make reasonable efforts to display accurate product descriptions, images, specifications, pricing, availability, and other product information.
Product appearance, color, packaging, or minor details may vary due to manufacturing changes, screen settings, photography, lighting, or supplier updates.
We may update, discontinue, replace, or modify products when reasonably necessary.
4. Pricing
Prices displayed on tailvaro.com are shown in U.S. dollars unless otherwise stated.
Prices may change without prior notice.
The applicable price for an order is the price displayed at checkout when the customer completes the purchase.
5. Orders
Submitting an order does not guarantee acceptance.
Tailvaro may cancel or decline an order when reasonably necessary, including in cases involving:
* Payment failure;
* Suspected fraud or unauthorized activity;
* Pricing or listing errors;
* Product unavailability;
* Invalid or incomplete shipping information;
* Technical errors;
* Duplicate orders;
* Other legitimate operational reasons.
If payment has already been collected for an order that Tailvaro cannot fulfill, an appropriate refund will be issued.
6. Payment
Customers are responsible for providing accurate billing and payment information.
Payments are processed through authorized third-party payment providers.
Tailvaro does not directly store full payment-card information when payments are processed by third-party payment providers.
Payment authorization or approval is determined by the applicable payment provider, bank, or card issuer.
7. Shipping and Fulfillment
Tailvaro is operated from Brazil.
Our current products are fulfilled through third-party fulfillment partners, including Zendrop, and are shipped from fulfillment facilities located in the United States.
Current shipping terms, processing times, estimated delivery times, tracking information, and shipping costs are described in our published Shipping Policy.
Tailvaro currently offers free standard shipping for eligible orders delivered within the United States unless otherwise clearly stated at checkout.
8. Delivery Estimates
Shipping and delivery times are estimates and are not guaranteed.
Delivery may be affected by:
* Carrier delays;
* Weather conditions;
* Seasonal demand;
* Address problems;
* Operational issues;
* Holidays;
* Events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
9. Returns, Defects and Refunds
Tailvaro accepts return or refund requests for eligible product problems only.
Eligible issues may include products that arrive:
* Defective;
* Damaged;
* Incorrect;
* Incomplete or missing components.
Customers must report eligible problems within 7 calendar days after delivery, as described in our Return & Refund Policy.
The 7-day reporting period is not a general return period for change-of-mind purchases.
Tailvaro does not accept returns or issue refunds for buyer’s remorse, change of mind, ordering the wrong product, personal preference, or no longer wanting the product, except where required by applicable law.
Customers must contact Tailvaro before returning any product.
10. Exchanges
Tailvaro does not offer exchanges as a standard policy.
For confirmed defective, damaged, incorrect, or incomplete orders, Tailvaro may provide a replacement as one possible resolution.
11. Return Shipping
If Tailvaro requires a physical return for a confirmed defective, damaged, or incorrectly shipped product, Tailvaro will provide the applicable return instructions.
Where appropriate for an approved claim, Tailvaro will cover the applicable return shipping cost.
Customers must not send products to our business address or directly to a fulfillment facility unless Tailvaro has provided specific return authorization and instructions.
12. Refunds
Approved refunds are issued to the original payment method used for the purchase.
Banks, card issuers, and payment providers may require additional time to process and display a refund after it has been issued.
Tailvaro does not charge a restocking fee for an approved defective or problem-order claim.
13. Order Cancellations
Customers may request cancellation within 15 minutes after placing an order.
After an order enters processing or fulfillment, cancellation cannot be guaranteed.
To request cancellation, contact:
support@tailvaro.com
14. Customer Responsibilities
Customers are responsible for providing accurate and complete information when placing an order, including:
* Name;
* Email address;
* Shipping address;
* Billing details;
* Contact information;
* Other information required to complete the transaction.
Customers should review their order details before completing a purchase.
15. Acceptable Use
You may not use our website or services:
* For unlawful purposes;
* To commit fraud;
* To transmit malicious software;
* To interfere with website security or operation;
* To impersonate another person;
* To provide knowingly false information;
* To violate intellectual-property rights;
* To engage in abusive, harmful, or fraudulent activity.
16. Intellectual Property
Original Tailvaro website content, branding, text, graphics, logos, and other materials may be protected by applicable intellectual-property laws.
Third-party trademarks, product names, photographs, graphics, and other intellectual property remain the property of their respective owners.
Nothing in these Terms transfers third-party intellectual-property rights to Tailvaro or to customers.
17. Third-Party Services
Tailvaro relies on third-party services including Shopify, payment providers, fulfillment partners, shipping carriers, analytics providers, and advertising platforms.
Tailvaro is not responsible for interruptions or failures caused exclusively by third-party systems outside our reasonable control.
18. Accuracy of Information
We make reasonable efforts to keep information on tailvaro.com accurate and current.
If we discover an error relating to product information, price, availability, shipping, or another material term, we may correct the information and take appropriate action regarding affected orders.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Tailvaro will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website, products, or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
20. Consumer Rights
Nothing in these Terms excludes, restricts, or limits any mandatory consumer rights or protections that cannot legally be waived under applicable law.
Where mandatory law provides a customer with rights that conflict with these Terms, the applicable mandatory law will prevail.
21. Privacy
Personal information is handled according to our Privacy Policy.
By using our services, you acknowledge that information may be processed by Tailvaro and authorized service providers as described in that policy.
22. Changes to These Terms
Tailvaro may update these Terms when necessary to reflect changes to our business, services, policies, technologies, or applicable requirements.
The latest version will be published on tailvaro.com with an updated revision date.
Changes will not retroactively remove rights relating to previously placed orders where prohibited by applicable law.
23. Governing Law
Tailvaro is operated from Brazil.
These Terms will be interpreted according to applicable law, without limiting mandatory consumer rights that may apply to customers in other jurisdictions.
24. Contact
Questions regarding these Terms, an order, product problem, refund, or customer support can be sent to:
Tailvaro
Email: support@tailvaro.com
Phone / WhatsApp: +55 12 93300-4435
Business address: Rua Friburgo, 195, Villa Nova Suíça, Casa, Campos do Jordão, São Paulo 12470-451, Brazil