Returns & Refunds

Last updated: October 28, 2026

Returns & Refunds

Tailvaro accepts eligible return requests for orders delivered within the United States under the terms below.

30-day return window

You may request an eligible return within 30 days after the order is delivered. To start a return, email support@tailvaro.com or contact us by phone/WhatsApp at +55 12 93300-4435. Include your order number, the item you want to return and the reason for the request.

Return eligibility

For a change-of-mind return, the item must be unused, undamaged and in substantially the same condition in which it was received, with its original components and packaging when reasonably available. We may request photos before authorizing the return.

Items that have been used, intentionally damaged, altered or returned incomplete may be ineligible for a change-of-mind refund, except where applicable law requires otherwise.

Return authorization and return address

Contact Tailvaro before sending any item back. After the return is approved, we will provide the correct return instructions and return destination. Return destinations can depend on the product and fulfillment facility. Do not send a return to Tailvaro's Brazil business address unless our support team specifically directs you to do so.

Return shipping cost

For an eligible change-of-mind return, the customer is responsible for the cost of return shipping unless applicable law requires otherwise. Tailvaro does not charge a restocking fee for an approved eligible return.

If the return is required because the item arrived damaged or defective, the wrong item was sent, or another error attributable to Tailvaro or its fulfillment process occurred, Tailvaro will cover the reasonable return shipping cost when a physical return is required and will provide the appropriate instructions.

Damaged, defective, wrong or missing items

Please inspect your order after delivery. If an item arrives damaged or defective, if you receive the wrong item, or if an item is missing, contact us within 30 days of delivery. Please include your order number and a clear description of the issue. We may request photos or video of the product, packaging or shipping label.

After reviewing the issue, the appropriate resolution may include a replacement, refund or other remedy required by applicable law.

Refund method and timing

After an authorized return is received and inspected, or after we otherwise approve a refund without requiring a return, Tailvaro will issue the approved refund to the original payment method within 5 business days. Your bank, card issuer or payment provider may take an additional 5–10 business days to post the refund to your account.