Shipping & Fulfillment

Last updated: October 28, 2026

Shipping & Fulfillment

Tailvaro is operated from Campos do Jordão, São Paulo, Brazil and currently accepts customer orders for delivery within the United States.

Where orders ship from

The products currently offered by Tailvaro to customers in the United States are fulfilled through third-party fulfillment services, including Zendrop, and are dispatched from fulfillment facilities in the United States. Tailvaro's business address in Brazil is the business contact address and is not the shipping origin for these U.S. customer orders.

Free standard shipping

Standard shipping is free on Tailvaro orders delivered within the United States unless a different charge is clearly displayed at checkout before purchase.

Processing time

Orders are typically processed within 1–3 business days before dispatch. During periods of high demand, holidays or other peak periods, processing may take up to 5 business days. Business days do not include weekends or public holidays.

Estimated delivery time

After dispatch, delivery is typically estimated at 7–15 business days.

Delivery estimates are guidelines rather than guarantees. Carrier delays, severe weather, seasonal demand, address issues or other circumstances outside our reasonable control may affect delivery times.

Tracking

When tracking information becomes available, it will be sent to the email address used at checkout. Tracking can take up to 3 business days after dispatch to begin showing carrier updates.

Address accuracy

Please make sure your delivery address is complete and accurate before placing an order. If you notice an error, contact support@tailvaro.com or call/message +55 12 93300-4435 as soon as possible. Once processing or shipment has begun, we cannot guarantee that the address can be changed.

Delayed or lost packages

If tracking does not update for an extended period or you believe a package has been lost, contact us with your order number and tracking information so we can investigate with the fulfillment or shipping provider.

Damaged, defective, incorrect or incomplete orders

If your order arrives damaged, defective, incorrect or incomplete, contact us within 30 days of delivery. We may request photos, video, packaging or shipping-label details to investigate and provide the appropriate resolution.

Order changes and cancellations

You may request cancellation within 15 minutes after placing an order. After processing or fulfillment begins, cancellation or modification cannot be guaranteed.